Last updated: 26 June 2026
Pivot Brand Consultancy Pty Ltd (ABN 95 619 329 001), trading as Pivot Growth Systems (“Pivot”, “we”, “us”, “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website at pivotgrowthsystems.com (the “Website”) or engaging our services, you agree to the practices described in this policy.
1. The information we collect
We may collect the following types of personal information:
· Contact and business details — your name, business or pharmacy name, email address, phone number, position, and address.
· Information you provide — details submitted through our enquiry forms, booking forms, by email, by phone, or during consultations.
· Marketing preferences — your consent to receive (or opt out of) marketing communications.
· Technical and usage data — your IP address, browser type, device information, pages visited, and how you interact with our Website, collected automatically through cookies and analytics tools.
We do not seek to collect sensitive information (such as health information) through our Website. Please do not submit health or clinical information via our forms.
2. How we collect personal information
· Directly from you — when you complete a form, book a call, email us, call us, or engage our services.
· Automatically — through cookies, Google Tag Manager, and analytics tools when you use our Website.
· From third parties — such as publicly available business listings, where relevant to a potential or existing business relationship.
3. Why we collect and use your information
We collect and use personal information to:
· respond to your enquiries and provide quotes;
· deliver, manage and improve our services;
· communicate with you about your project or account;
· send you marketing communications where you have consented;
· operate, analyse and improve our Website; and
· comply with our legal and regulatory obligations.
4. Marketing communications
Where you have consented, we may send you marketing communications by email or SMS. We comply with the Spam Act 2003 (Cth): every marketing message identifies us as the sender and includes a simple way to opt out (for example, an unsubscribe link or replying “STOP”). You can opt out at any time, and we will action your request promptly.
5. Cookies and analytics
Our Website uses cookies and similar technologies (including Google Tag Manager and analytics services) to understand how visitors use the site and to improve it. You can control or disable cookies through your browser settings, although some features of the Website may not function properly as a result.
6. Disclosure of your information
We may disclose your personal information to:
· Service providers who help us operate our business and deliver our services, including our website platform (Webflow) and our marketing and CRM platform (GoHighLevel);
· Professional advisers such as accountants and lawyers; and
· Government or regulatory bodies where required or authorised by law.
We do not sell your personal information.
7. Overseas disclosure
Some of our service providers store and process data outside Australia, including in the United States (for example, Webflow and GoHighLevel). Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles. By providing your information, you consent to this overseas disclosure.
8. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Access and correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details below. We may need to verify your identity before acting on your request.
10. Data retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely destroy or de-identify it.
11. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on this page with the “Last updated” date. We encourage you to review it periodically.
13. Contact us
For any questions, requests, or complaints about this Privacy Policy or your personal information:
Pivot Growth Systems (Pivot Brand Consultancy Pty Ltd, ABN 95 619 329 001)
Email: [email protected]
Location: Perth, Western Australia